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Privacy Policy

We take your privacy seriously. This policy explains what personal information we collect, why we collect it, how we use it, and how you can contact us about it.

1. Who We Are

Full On Foods is a brand of Health Kitchen (Pty) Ltd, a company registered in South Africa (Reg: 2021/774443/07), operating at fullonfood.co.za. When you use our website or subscribe to our meal service, you are sharing information with us.

For any questions about your personal information, contact us at hello@fullonfoods.co.za.

2. What Information We Collect

We collect information you give us directly when you:

  • Sign up for a subscription or place an order. This includes your name, email address, delivery address, and postal code.
  • Complete our meal preference quiz. This includes your stage selection, allergen preferences, and email address if you choose to save your box.
  • Contact us via our chat widget or email.

We also collect certain information automatically when you visit our website, including your IP address, browser type, pages visited, and how you interact with the site. This is used for analytics and to improve your experience.

3. Why We Use Your Information

We use your personal information to:

  • Process and deliver your subscription orders.
  • Send you order confirmations, billing notifications, and delivery updates.
  • Personalise your meal box based on your quiz responses and preferences.
  • Communicate with you about your account, including cutoff reminders and subscription changes.
  • Improve our website and service based on how people use it.
  • Meet our legal and financial obligations.

We will only send you marketing emails if you have opted in. You can unsubscribe at any time using the link in any email we send.

4. Who We Share Your Information With

We do not sell your personal information. We share it only with the following service providers who help us operate:

  • PayFast (Pty) Ltd. Our payment processor. Your card and payment details are handled directly by PayFast. We do not store your card information.
  • Frozen Food Courier. Our delivery partner. We share your name and delivery address to fulfil your order.
  • Omnisend. Our email marketing platform. We share your email address and order data to send transactional and marketing emails.
  • Tawk.to. Our live chat provider. Conversations via our chat widget are processed by Tawk.to.

Each provider is contractually required to handle your information securely and only for the purposes we specify. We may also share your information if required by law or court order.

5. Cookies

Our website uses cookies. A cookie is a small file stored in your browser that helps us remember your preferences and understand how you use our site.

When you first visit our site, we ask for your consent before placing non-essential cookies. You can manage your preferences at any time using our cookie consent tool on the website. Essential cookies necessary for the site to function are always active.

6. How Long We Keep Your Information

We keep your personal information for as long as your account is active and for a reasonable period afterwards in case of queries or disputes. Financial records are kept for the period required by South African tax law.

You can ask us to delete your information at any time by emailing hello@fullonfoods.co.za. We will do so unless we are legally required to retain it.

7. Your Rights

You have the right to:

  • Ask us what personal information we hold about you.
  • Ask us to correct any inaccurate information.
  • Ask us to delete your information.
  • Withdraw your consent to marketing at any time.
  • Object to how we use your information.

To exercise any of these rights, email hello@fullonfoods.co.za. We will respond within a reasonable time.

8. Security

We take reasonable technical and organisational steps to protect your personal information. Our website uses SSL encryption. Payments are processed by PayFast and are not stored on our servers. We will notify you promptly if a breach occurs that affects your personal information.

9. Changes to This Policy

We may update this policy from time to time. When we do, we update the date at the top of this page. Continued use of our service after changes are published means you accept the updated policy.

10. Contact

For any privacy-related queries, email hello@fullonfoods.co.za. We aim to respond within 5 business days.

Related legal documents: